Information We Collect

We collect personal information that you provide when you place an order, create or use an account, or contact us. We may also collect certain information automatically when you browse our website.

• Contact details, including your name, email address, phone number, and billing or shipping address.
• Order, payment, and transaction information needed to process purchases and provide requested services. Full payment card details are handled by our payment providers rather than stored directly by Balloontern.
• Messages, support requests, wholesale inquiries, product reviews, and other information you choose to provide.
• Device and browsing information collected through cookies, log files, and similar technologies, such as browser type, device type, IP address, and activity on our website.

How We Use Your Information

Balloontern uses personal information for legitimate business purposes connected with operating our store and serving our customers. These purposes include:

• Processing payments and fulfilling, shipping, and tracking orders.
• Sending order confirmations, delivery updates, and important service messages.
• Handling returns, warranty requests, customer support, and other inquiries.
• Maintaining website security, preventing fraud, and protecting our customers and business.
• Understanding website performance and improving our products, services, and customer experience.
• Complying with applicable legal, tax, accounting, and regulatory obligations.

Data Sharing and Transfers

We limit the sharing of personal information and disclose it only when reasonably necessary to complete your order, operate our website, maintain our services, or comply with law.

Service providers may include website and e-commerce platforms, payment processors, fraud-prevention services, analytics providers, customer-support tools, and logistics or delivery partners. For example, your shipping address and contact information may be provided to a carrier so it can deliver your package.

These providers are permitted to use information only to perform services for us or as otherwise allowed by law. We do not authorize them to use your information for their own unrelated marketing.

Because we and our service providers may operate in different countries, personal information may be processed outside your state, province, or country. Where required, we use appropriate safeguards for these transfers.

We may also disclose information when required by valid legal process, to prevent fraud or security issues, or to protect the rights, safety, and property of Balloontern, our customers, or others.

Cookies and Tracking

Our website uses cookies and similar technologies to provide essential store functions, remember preferences, maintain shopping-cart contents, understand website performance, and improve the browsing experience.

Depending on the services enabled on our store, cookies may also support analytics, advertising measurement, and relevant advertising. Where required by law, non-essential cookies are used according to the choices you make through our cookie controls.

You can adjust your browser settings to block or remove cookies. Please note that disabling essential cookies may prevent parts of the website—including the shopping cart or checkout—from working correctly.

Data Security

Balloontern uses lawful and reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted website connections and limiting access to people and service providers who need information to perform their duties.

No Internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security. You can help protect your information by using strong, unique passwords and keeping account details confidential.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, returns and warranties, fraud prevention, dispute resolution, and compliance with tax, accounting, or other legal obligations.

If you request deletion, we will honor the request when applicable while retaining any information that we are legally required or otherwise permitted to keep.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Receive a portable copy of certain information or appeal a privacy decision where applicable.

We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right available under applicable law.

Children’s Privacy

Our website and products are not directed toward children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected inadvertently, we will take reasonable steps to delete it.

A parent or guardian who believes that we may have collected information from a child can contact us to request its removal.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes, we will post the revised policy on this page and update the “Last updated” date.

We encourage you to review this page periodically. Where required, we will provide additional notice of material changes.