Privacy Policy
Your privacy is important to Balloontern. This Privacy Policy explains what personal information we collect, how we use it, and the measures we take to protect it. By using our website or purchasing our products, you consent to the data practices described in this policy.
Information We Collect: We collect personal information that you provide when you place an order or contact us, such as your name, billing and shipping address, email, phone number, and payment details. This information is necessary to process transactions and deliver products to you. We may also collect information about your device and browsing actions on our site through cookies or log files, which helps us improve our website and user experience.
How We Use Your Information: Balloontern uses your personal information solely for legitimate business purposes, primarily to fulfill your orders and provide customer service. For example, we use your information to process payments, arrange shipping, send order confirmations and updates, and handle returns or support requests. We may also use your contact information to communicate with you about your order or respond to inquiries. We do *not* use your data for unsolicited marketing, and we do not sell or rent your personal information to third parties.
Data Sharing and Transfers: We value your privacy and limit the sharing of your information. We share personal data with third parties only as needed to complete your orders and maintain our services. This includes sharing your shipping address and contact info with logistics partners (e.g. carriers or freight companies) to deliver your package, and providing necessary details to payment processors to securely process your payment. In addition, if you request a wholesale order or have a specialized inquiry, we may share relevant information within our company or with service providers to assist you. All such third parties are contractually obligated to handle your data securely and only for the purposes we specify. We do not allow these service providers to use your information for their own marketing. Aside from service providers, Balloontern will disclose personal information if required by law (for example, in response to valid legal process) or to protect our rights and customers (such as preventing fraud or addressing security issues).
Cookies and Tracking: Our website uses cookies and similar technologies to ensure basic functionality, enhance your browsing experience, and analyze site traffic. Cookies are small text files stored on your device. They help with functions like keeping items in your shopping cart, remembering your preferences, or collecting aggregate analytics about how customers navigate our site. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, please note that some site features (like the shopping cart) may not function properly if cookies are disabled. We do not use cookies for invasive tracking or advertising profiles; any analytics are aimed at improving our service internally.
Data Security: Balloontern takes lawful and reasonable precautions to protect your personal information. We implement appropriate technical and organizational measures to secure data against unauthorized access, alteration, disclosure, or destruction. For example, our website uses encrypted connections (HTTPS) for transactions to safeguard payment details. We also restrict access to personal data to only those employees and partners who need it to perform their duties. Nevertheless, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account information to help keep your data safe.
Data Retention: We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. For instance, we will keep information related to your purchases for record-keeping and warranty/return purposes, and to comply with tax and accounting obligations. If you request deletion of your data, we will honor that request to the extent we are able, while still complying with legal retention requirements.
Your Rights: Depending on your jurisdiction, you may have certain rights regarding your personal information. For example, customers in some regions (such as the European Union or California) have rights to access the personal data we hold about them, request correction or deletion of their data, or object to certain processing. Balloontern will honor valid requests to exercise these rights in accordance with applicable data protection laws. To submit a privacy request or ask questions about your data, please contact us using the contact information provided in the "Contact Us" section below.
Children’s Privacy: Our website and products are not directed toward children under 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently gathered personal data from a child under 13, we will take steps to delete that information. Parents or guardians who believe that we might have collected information from a minor may contact us to request removal.
Updates to this Policy: We may update our Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will post the revised policy on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of our site after any changes signifies your acceptance of the updated policy.