body:has(#bts-shipping-page) .main-page-title,
body:has(#bts-shipping-page) .page-title,
body:has(#bts-shipping-page) .title-wrapper-with-link {
display: none !important;
}
#bts-shipping-page,
#bts-shipping-page * {
box-sizing: border-box;
}
#bts-shipping-page {
--bts-forest: #244b3d;
--bts-forest-dark: #18372d;
--bts-sage: #7f9b82;
--bts-sage-soft: #dfe8da;
--bts-cream: #f8f4e9;
--bts-paper: #fffdf8;
--bts-gold: #b98842;
--bts-ink: #2f3f38;
--bts-muted: #68776f;
--bts-line: rgba(36, 75, 61, 0.14);
position: relative;
left: 50%;
width: 100vw !important;
max-width: 100vw !important;
margin-right: -50vw !important;
margin-left: -50vw !important;
overflow: hidden;
color: var(--bts-ink);
background:
radial-gradient(
circle at 8% 3%,
rgba(185, 136, 66, 0.11),
transparent 22%
),
linear-gradient(
180deg,
#fbf8ef 0%,
#f3f6ed 48%,
#fbf8ef 100%
);
font-family: Georgia, "Times New Roman", serif;
line-height: 1.7;
}
#bts-shipping-page a {
color: inherit;
}
#bts-shipping-page .bts__wrap {
width: min(
1440px,
calc(100% - clamp(40px, 6vw, 112px))
);
max-width: none !important;
margin: 0 auto;
}
#bts-shipping-page .bts__hero {
padding: 64px 0 34px;
}
#bts-shipping-page .bts__hero-panel {
position: relative;
min-height: 440px;
display: grid;
place-items: center;
padding: 74px clamp(34px, 6vw, 92px);
overflow: hidden;
border: 1px solid var(--bts-line);
border-radius: 34px;
background:
radial-gradient(
circle at 50% 116%,
rgba(127, 155, 130, 0.26),
transparent 43%
),
linear-gradient(
135deg,
rgba(255, 253, 248, 0.98),
rgba(229, 238, 220, 0.88)
);
box-shadow: 0 22px 60px rgba(28, 61, 49, 0.09);
}
#bts-shipping-page .bts__botanical {
position: absolute;
width: 230px;
height: auto;
color: var(--bts-sage);
opacity: 0.28;
pointer-events: none;
}
#bts-shipping-page .bts__botanical--left {
left: -42px;
bottom: -76px;
transform: rotate(-8deg);
}
#bts-shipping-page .bts__botanical--right {
top: -65px;
right: -48px;
transform: rotate(172deg);
}
#bts-shipping-page .bts__hero-copy {
position: relative;
z-index: 1;
width: min(940px, 100%);
text-align: center;
}
#bts-shipping-page .bts__eyebrow {
margin: 0 0 12px;
color: var(--bts-gold);
font-family: Arial, Helvetica, sans-serif;
font-size: 12px;
font-weight: 700;
letter-spacing: 0.17em;
line-height: 1.3;
text-transform: uppercase;
}
#bts-shipping-page h1,
#bts-shipping-page h2,
#bts-shipping-page h3,
#bts-shipping-page p {
margin-top: 0;
}
#bts-shipping-page h1 {
margin: 0 auto 18px;
color: var(--bts-forest-dark);
font-size: clamp(42px, 7vw, 72px);
font-weight: 500;
letter-spacing: -0.045em;
line-height: 0.98;
}
#bts-shipping-page .bts__hero-text {
max-width: 760px;
margin: 0 auto;
color: var(--bts-muted);
font-family: Arial, Helvetica, sans-serif;
font-size: 16px;
line-height: 1.75;
}
#bts-shipping-page .bts__pills {
display: flex;
flex-wrap: wrap;
justify-content: center;
gap: 10px;
margin-top: 25px;
}
#bts-shipping-page .bts__pill {
display: inline-flex;
align-items: center;
gap: 8px;
padding: 9px 14px;
border: 1px solid rgba(36, 75, 61, 0.12);
border-radius: 999px;
color: var(--bts-forest);
background: rgba(255, 253, 248, 0.74);
font-family: Arial, Helvetica, sans-serif;
font-size: 12px;
font-weight: 700;
}
#bts-shipping-page .bts__pill-dot {
width: 7px;
height: 7px;
border-radius: 50%;
background: var(--bts-gold);
box-shadow: 0 0 0 4px rgba(185, 136, 66, 0.13);
}
#bts-shipping-page .bts__summary {
display: grid;
grid-template-columns: repeat(3, minmax(0, 1fr));
gap: 14px;
margin-bottom: 22px;
}
#bts-shipping-page .bts__summary-card {
padding: 22px;
border: 1px solid var(--bts-line);
border-radius: 21px;
background: rgba(255, 253, 248, 0.88);
}
#bts-shipping-page .bts__summary-card span {
display: block;
margin-bottom: 7px;
color: var(--bts-gold);
font-family: Arial, Helvetica, sans-serif;
font-size: 11px;
font-weight: 800;
letter-spacing: 0.11em;
text-transform: uppercase;
}
#bts-shipping-page .bts__summary-card strong {
display: block;
color: var(--bts-forest-dark);
font-size: 23px;
font-weight: 500;
line-height: 1.25;
}
#bts-shipping-page .bts__summary-card p {
margin: 7px 0 0;
color: var(--bts-muted);
font-family: Arial, Helvetica, sans-serif;
font-size: 13px;
line-height: 1.55;
}
#bts-shipping-page .bts__layout {
display: grid;
grid-template-columns: 300px minmax(0, 1fr);
gap: 30px;
align-items: start;
padding-bottom: 58px;
}
#bts-shipping-page .bts__nav {
position: sticky;
top: 24px;
padding: 23px;
border: 1px solid var(--bts-line);
border-radius: 24px;
background: rgba(255, 253, 248, 0.9);
box-shadow: 0 14px 38px rgba(28, 61, 49, 0.07);
}
#bts-shipping-page .bts__nav-title {
display: block;
margin-bottom: 14px;
color: var(--bts-forest-dark);
font-family: Arial, Helvetica, sans-serif;
font-size: 12px;
font-weight: 800;
letter-spacing: 0.12em;
text-transform: uppercase;
}
#bts-shipping-page .bts__nav-list {
display: grid;
gap: 4px;
margin: 0;
padding: 0;
list-style: none;
}
#bts-shipping-page .bts__nav-list a {
display: flex;
align-items: center;
gap: 10px;
padding: 8px 9px;
border-radius: 9px;
color: var(--bts-muted);
font-family: Arial, Helvetica, sans-serif;
font-size: 13px;
line-height: 1.35;
text-decoration: none;
transition:
color 0.2s ease,
background 0.2s ease;
}
#bts-shipping-page .bts__nav-list a::before {
content: "";
flex: 0 0 auto;
width: 5px;
height: 5px;
border-radius: 50%;
background: var(--bts-gold);
}
#bts-shipping-page .bts__nav-list a:hover {
color: var(--bts-forest-dark);
background: var(--bts-sage-soft);
}
#bts-shipping-page .bts__content {
display: grid;
gap: 15px;
}
#bts-shipping-page .bts__intro,
#bts-shipping-page .bts__section {
scroll-margin-top: 24px;
border: 1px solid var(--bts-line);
border-radius: 24px;
background: rgba(255, 253, 248, 0.9);
}
#bts-shipping-page .bts__intro {
padding: 30px;
background: linear-gradient(
110deg,
rgba(223, 232, 218, 0.77),
rgba(255, 253, 248, 0.94)
);
}
#bts-shipping-page .bts__intro p {
margin-bottom: 0;
color: var(--bts-forest-dark);
font-size: clamp(18px, 2.6vw, 22px);
line-height: 1.65;
}
#bts-shipping-page .bts__section {
display: grid;
grid-template-columns: 68px minmax(0, 1fr);
gap: 22px;
padding: 29px 30px;
}
#bts-shipping-page .bts__number {
width: 54px;
height: 54px;
display: grid;
place-items: center;
border-radius: 17px;
color: var(--bts-forest);
background: var(--bts-sage-soft);
font-family: Arial, Helvetica, sans-serif;
font-size: 12px;
font-weight: 800;
letter-spacing: 0.05em;
}
#bts-shipping-page .bts__section h2 {
margin-bottom: 11px;
color: var(--bts-forest-dark);
font-size: clamp(24px, 3vw, 31px);
font-weight: 500;
letter-spacing: -0.025em;
line-height: 1.15;
}
#bts-shipping-page .bts__section p,
#bts-shipping-page .bts__section li {
color: var(--bts-muted);
font-family: Arial, Helvetica, sans-serif;
font-size: 14px;
line-height: 1.78;
}
#bts-shipping-page .bts__section p {
margin-bottom: 12px;
}
#bts-shipping-page .bts__section p:last-child {
margin-bottom: 0;
}
#bts-shipping-page .bts__list {
display: grid;
gap: 7px;
margin: 14px 0 0;
padding: 0;
list-style: none;
}
#bts-shipping-page .bts__list li {
position: relative;
padding-left: 23px;
}
#bts-shipping-page .bts__list li::before {
content: "";
position: absolute;
top: 10px;
left: 2px;
width: 7px;
height: 7px;
border: 2px solid var(--bts-gold);
border-radius: 50%;
}
#bts-shipping-page .bts__table-wrap {
margin-top: 18px;
overflow-x: auto;
border: 1px solid var(--bts-line);
border-radius: 17px;
background: #ffffff;
}
#bts-shipping-page .bts__rates {
width: 100%;
min-width: 620px;
border-collapse: collapse;
font-family: Arial, Helvetica, sans-serif;
}
#bts-shipping-page .bts__rates th,
#bts-shipping-page .bts__rates td {
padding: 16px 18px;
border-bottom: 1px solid var(--bts-line);
text-align: left;
vertical-align: middle;
}
#bts-shipping-page .bts__rates th {
color: var(--bts-forest-dark);
background: rgba(223, 232, 218, 0.66);
font-size: 12px;
font-weight: 800;
letter-spacing: 0.05em;
text-transform: uppercase;
}
#bts-shipping-page .bts__rates td {
color: var(--bts-muted);
font-size: 14px;
}
#bts-shipping-page .bts__rates tr:last-child td {
border-bottom: 0;
}
#bts-shipping-page .bts__rate-name {
color: var(--bts-forest-dark);
font-weight: 700;
}
#bts-shipping-page .bts__free {
display: inline-flex;
padding: 5px 9px;
border-radius: 999px;
color: var(--bts-forest-dark);
background: var(--bts-sage-soft);
font-size: 11px;
font-weight: 800;
letter-spacing: 0.05em;
}
#bts-shipping-page .bts__note {
margin-top: 16px;
padding: 15px 17px;
border-left: 3px solid var(--bts-gold);
border-radius: 8px 14px 14px 8px;
color: var(--bts-muted);
background: rgba(223, 232, 218, 0.55);
font-family: Arial, Helvetica, sans-serif;
font-size: 13px;
line-height: 1.65;
}
#bts-shipping-page .bts__contact {
display: grid;
grid-template-columns: 1fr auto;
gap: 26px;
align-items: center;
scroll-margin-top: 24px;
padding: 31px 32px;
border-radius: 25px;
color: #f7f2e7;
background:
radial-gradient(
circle at 92% 10%,
rgba(185, 136, 66, 0.24),
transparent 30%
),
var(--bts-forest-dark);
box-shadow: 0 20px 50px rgba(24, 55, 45, 0.14);
}
#bts-shipping-page .bts__contact h2 {
margin-bottom: 7px;
color: #ffffff;
font-size: 29px;
font-weight: 500;
line-height: 1.2;
}
#bts-shipping-page .bts__contact p {
margin-bottom: 0;
color: rgba(255, 255, 255, 0.73);
font-family: Arial, Helvetica, sans-serif;
font-size: 14px;
}
#bts-shipping-page .bts__actions {
display: flex;
gap: 9px;
}
#bts-shipping-page .bts__button {
display: inline-flex;
align-items: center;
justify-content: center;
min-height: 48px;
padding: 12px 18px;
border: 1px solid rgba(255, 255, 255, 0.22);
border-radius: 999px;
color: var(--bts-forest-dark);
background: #f7f2e7;
font-family: Arial, Helvetica, sans-serif;
font-size: 13px;
font-weight: 700;
text-decoration: none;
white-space: nowrap;
transition:
transform 0.2s ease,
background 0.2s ease;
}
#bts-shipping-page .bts__button--ghost {
color: #ffffff;
background: transparent;
}
#bts-shipping-page .bts__button:hover {
color: var(--bts-forest-dark);
background: #ffffff;
transform: translateY(-1px);
}
@media (max-width: 900px) {
#bts-shipping-page .bts__layout {
grid-template-columns: 1fr;
}
#bts-shipping-page .bts__nav {
position: static;
}
#bts-shipping-page .bts__nav-list {
grid-template-columns: repeat(2, minmax(0, 1fr));
}
}
@media (max-width: 700px) {
#bts-shipping-page .bts__wrap {
width: calc(100% - 24px);
}
#bts-shipping-page .bts__hero {
padding: 24px 0 18px;
}
#bts-shipping-page .bts__hero-panel {
min-height: 310px;
padding: 48px 21px;
border-radius: 25px;
}
#bts-shipping-page .bts__botanical {
width: 175px;
opacity: 0.21;
}
#bts-shipping-page h1 {
font-size: clamp(39px, 14vw, 56px);
}
#bts-shipping-page .bts__summary {
grid-template-columns: 1fr;
gap: 10px;
}
#bts-shipping-page .bts__layout {
gap: 14px;
padding-bottom: 32px;
}
#bts-shipping-page .bts__nav {
padding: 19px;
border-radius: 20px;
}
#bts-shipping-page .bts__nav-list {
grid-template-columns: 1fr;
}
#bts-shipping-page .bts__intro {
padding: 23px;
border-radius: 20px;
}
#bts-shipping-page .bts__section {
grid-template-columns: 1fr;
gap: 14px;
padding: 24px 21px;
border-radius: 20px;
}
#bts-shipping-page .bts__number {
width: 46px;
height: 46px;
border-radius: 14px;
}
#bts-shipping-page .bts__contact {
grid-template-columns: 1fr;
gap: 20px;
padding: 27px 23px;
border-radius: 21px;
}
#bts-shipping-page .bts__actions {
flex-direction: column;
}
#bts-shipping-page .bts__button {
width: 100%;
}
}
@media (prefers-reduced-motion: reduce) {
#bts-shipping-page *,
#bts-shipping-page *::before,
#bts-shipping-page *::after {
scroll-behavior: auto !important;
transition: none !important;
}
}
From our garden workshop to your door
Shipping Policy
Balloontern is proud to offer international shipping so
customers around the world can enjoy our outdoor décor.
Tracked shipping when available
Last updated August 11, 2026
Processing
1–3 business days
After payment is confirmed, excluding weekends and public
holidays.
U.S. shipping
3–7 business days
Estimated transit time for most U.S. destinations.
Free U.S. shipping
Orders of $60+
Applied to eligible destinations during checkout.
On this page
- Shipping locations
- Processing time
- U.S. rates and times
- Delivery estimates
- Carriers and tracking
- Shipping costs
- Customs and taxes
- Loss or damage
- Delivery issues
- Contact us
Below you’ll find the terms of our shipping services, including
available destinations, estimated timelines, customs
responsibilities, and what to do if a delivery issue occurs.
01
Shipping Locations
We ship to most countries worldwide. However, some remote
or hard-to-reach regions may be unavailable because of
carrier limitations, import restrictions, or local service
conditions.
If we cannot service your address, we will notify you during
checkout or as soon as reasonably possible. If payment has
already been collected, the affected order will be canceled
and refunded.
We do not ship to P.O. boxes or APO/FPO addresses where our
carriers are unable to provide delivery.
02
Processing Time
Orders are typically processed and dispatched within
1–3 business days after payment is confirmed.
Business days exclude weekends and public holidays.
Processing may take longer during peak seasons, holidays,
or unusually high order volumes. We will communicate
significant delays through our website or by email when
possible.
03
U.S. Shipping Rates and Times
The following rates apply to most eligible U.S. destinations.
Shipping time begins after order processing.
| Method |
Order value |
Price |
Estimated transit |
|
Standard Shipping
|
$0–$59.99 |
$6.99 |
3–7 business days |
|
Free Shipping
|
$60 and up |
FREE
|
3–7 business days |
Estimated total time for most U.S. orders is approximately
4–10 business days, including processing and transit.
Presale products follow the timeline stated on the individual
product page.
04
Delivery Times
Transit times vary by destination. The available estimate
will be shown at checkout or included in your shipping
confirmation email.
International delivery to some countries may take several
weeks because of distance, customs processing, carrier
transfers, or local delivery conditions. We work to meet
the estimates provided, but arrival dates are not guaranteed.
Delays may occur because of customs clearance, weather,
holidays, peak-season volume, international transit, address
issues, or other circumstances outside our reasonable
control.
05
Shipping Methods and Carriers
We work with reputable carriers and postal partners, which
may include USPS, UPS, FedEx, DHL, and local postal services.
The carrier used depends on the destination, package, and
service selected.
Tracking information will be emailed after dispatch whenever
tracking is available. You can use the tracking number on
our Track Order page or the carrier’s website to monitor
the latest delivery status.
06
Shipping Costs
Any applicable shipping charges are calculated and displayed
during checkout based on the order, package dimensions,
weight, destination, and available service.
We may occasionally offer free-shipping or regional
promotions. Eligibility and thresholds will be shown on the
website or during checkout. International duties, taxes,
and customs charges are separate from Balloontern shipping
fees.
07
Customs, Duties and Taxes
International orders may be subject to import duties, VAT,
GST, customs fees, brokerage fees, or other charges imposed
by the destination country or shipping provider. Unless
checkout expressly states otherwise, these charges are not
included in our product prices or shipping costs and are the
customer’s responsibility.
Balloontern does not control these charges and cannot predict
their amount. Customs rules vary by country, so customers
should contact their local customs authority if they need
information about possible fees or import restrictions.
The buyer is responsible for ensuring that ordered products
may be lawfully imported into the destination country. If a
shipment is refused because of import charges or returned
because it cannot clear customs, any refund may be reduced by
non-refundable original shipping, return shipping, customs,
or import costs incurred by Balloontern, to the extent
permitted by law.
08
Risk of Loss and Shipment Assistance
To the extent permitted by applicable law, products are
shipped under a shipment contract and risk of loss and title
pass when the order is delivered to the carrier.
Even so, we will make a reasonable effort to assist if a
shipment is significantly delayed, lost in transit, or
delivered damaged. Please contact us promptly with your order
number, tracking number, and photographs when applicable so
we can review the issue with the carrier.
Depending on the circumstances and the outcome of the review,
Balloontern may provide a replacement, refund, or other
appropriate resolution. Nothing in this section limits any
non-waivable rights available under applicable consumer law.
09
Delivery Issues
Customers are responsible for providing a correct and
complete shipping address. Please review your address
carefully before submitting the order and contact us as soon
as possible if a correction is needed.
-
If a package is returned because of an incorrect address
or because it was unclaimed, we may offer reshipment with
an additional shipping fee or refund the eligible product
amount. Original shipping charges may not be refundable.
-
Orders containing multiple products may be divided into
separate packages and delivered on different dates.
-
If only part of an order arrives, check all shipping
confirmation emails for additional tracking numbers before
contacting customer service.
Contact us before ordering for special arrangements, or
include your order number when asking about an existing
shipment.
